Order Status
Has my order shipped?
When will my backorder arrive? We never back order anything if we don't have it then we will email you about it. Normally if we are out of stock you can't buy it.
How do I change quantities or cancel an item in my order?
Click contact us and let us know if you'd like to modify or cancel your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
My order never arrived
Click on Contact Us and send us a message to inquire about your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click on Contact Us and send us a message to inquire about your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click on Contact Us and send us a message to inquire about your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
We never back order anything if we don't have it then we will email you about it. Normally if we are out of stock you can't buy it.
My Account
How do I create an account?
1) Click the Account Icon link at the top right side of our site or here.
2) Enter your email address and set a password.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Log in to your account at the link at the top right hand side of our site to edit your account information or simply click here.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Log in to your account at the link at the top right hand side of our site to edit your account information or simply click here. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Returns Policy for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
We currently on ship to Canada. Please contact us if you're located in other parts of the world.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Returns Policy for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You have to pay sales tax if you are located in Canada.
I have a question on my charges.
Log in to your account at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
We don't take credit cards directly you need to use Money Brokers (Skrill) and payments are in USD.
Buyer's Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart and proceed to checkout, you will be able to the coupon code on a small box on the right.
Additional Support
How do I contact you?
Please click here for our company contact information.